IN 2020
T A B L E O F I N D I C A T O R S
NEW FRAMEWORK AGREEMENTS
AND SUBSEQUENT AGREEMENTS
SIGNED WITH ÎLE-DE-FRANCE
HOUSING AUTHORITIES
18 Improved communication
mechanisms deployed Information continued to be provided to
local residents throughout 2020 with
educational publications being distributed
directly to residents near worksites or made
available in local public buildings.
A special campaign for
the resumption of work Société du Grand Paris ran a special
information campaign to provide local
residents with transparent information
on the resumption of work after the
interruption caused by the Covid-19 crisis
and the measures taken to keep everyone
safe. This information was updated daily on
the website and via social media. Information
boards were installed on the fencing around
worksites and local outreach agents were
available to field phone calls.
Ongoing processing
of compensation claims 1,100 households received compensation
in 2020:
511 in Seine-Saint-Denis (Line 16, Line 17
North and Line 14 North)
513 in Val-de-Marne (Line 15 South)
76 in Hauts-de-Seine (Line 15 South)
ACTION 13 Support residents around worksites
Preventing disruption
To reduce potential disruption for residents around worksites, Société du Grand Paris implements
carefully tailored measures that meet local needs on each worksite (noise barriers, equipment
movement and cleaning, etc.).
Informing local residents and keeping dialogue going
Société du Grand Paris provides residents with documentation on the reason for and benefits
of the works, their scope, type and duration, and the contact information for the project manager
and contracting companies.
There are also 17 local outreach agents stationed around the worksites. Local residents can
also ask questions directly on the website or during worksite events.
Supporting and compensating non-business residents
A local residents unit is responsible for coordinating actions to prevent nuisance and disruption
and for the first-level processing of requests for information and complaints received from local
residents. It assesses and provides support for compensation claims, whether individually or
collectively. The type of support provided depends on the intangible disruption caused and is
based on the principle of fairness: financial compensation, adaptations or temporary relocation.
Ten partnership agreements with social housing authorities have been signed to enable a
holistic approach to apartment buildings affected by this disruption. Financial agreements have
also been signed with condominium committees to fund double glazing at locations where
the works will have an impact over several years.
FOCUS 5
RISKS AND CHALLENGES
2020 ACTIVITY
CSR APPROACH
Actions
IDENTITY